FAQ
Important information
for using the card
Frequently asked questions
The GenussCard is an inclusive guest card. With the GenussCard you can use over 250 excursion destinations free of charge. The card is included in your room arrangement, which you book with a GenussCard host.
The GenussCard is offered all your long. Please not that the card includes seasonal excursions. Therefore not all services are available 365 days a year.
You get your card by booking holidays at one of our partners.
No. The GenussCard is not a purchase card. You only get the card by booking holidays at a partner-accomondation.
Die Karte ist während des gebuchten Aufenthaltes während der GenussCard-Saison inklusive An- und Abreisetag gültig. Bitte beachte unbedingt die aktuellen Öffnungszeiten der Ausflugsziele.
Your personal GenussCard is valid during your stay in the region. Check-in-day and check-out-day are included. Please note the opening hours of the excursion destinations.
More than 250 excursion destinations can be used free of charge with the GenussCard. Desinations in the thematic areas of culture, culinary, activ, nature and water are part of the card programm. If you stay three nights (or longer) you can even visit special desinations like thermal spas and museum at the city of Graz.
Children do get their own card starting at the 6th year of life. Children younger than 6 years can use the facilities in accompaniment of parents free of charge.
If you have questions refering your stay, please contact your host. If you have questions about the GenussCard, please contact us per email.
Die GenussCard ist eine Gästekarte ausschließlich für Nächtigungsgäste in den Regionen Oststeiermark, Thermen- & Vulkanland, Südsteiermark und in der Region Graz. Du erhältst die Karte bei Buchung deines Urlaubs bei einem GenussCard-Gastgeber automatisch bei Check-In überreicht. Die GenussCard ist keine Bonuskarte. Die Leistungen der GenussCard-Ausflugsziele sind mit der Karte inkludiert und somit für dich kostenlos nutzbar.
The GenussCard ist a card only for holiday-guests in Eastern Styria, Thermen- & Vulkanland, Southern Styria and the region of Graz. You get your personal GenussCard by booking holidays at our GenussCard-hosts. The GenussCard is not a discount-card. The card-services are included (free of charge).
All card services can used once during your stay. Outdoor pools can be visited daily. If you stay three nights or longer you can visit your partner thermal spas once during your stay.
Yes. You can use the GenussCard on your smartphone. The App is available for iOS and Android. Here you find further information.
